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Events

Events Coordinator

Full Time

Job summary

To ensure that clients and guests receive a pleasant and efficient personalized service, through constant co-ordination with other departments so as to ensure the propee welfare of guests when in-house.

Responsibilities:

  • Ensures administrative work is up-to-date and maintains updated records in the operating system.
  • To develop and maintain a high level of communication and effective relations with colleagues and clients.
  • To ensure that a high standard of liaison is maintained with all departments.
  • To ensure a pro-active sales attitude and to be aware of sales opportunities outside and within the hotel.
  • Assist to upsell on rooms, F&B and any other revenue generating product.
  • Staying updated on the markets’ needs, trends and behavior changes in order to adopt proactive and not reactive strategies.
  • To actively contribute towards achieving Revenue Plan objectives.
  • To ensure that all refused business is recorded with reasons of refusal.
  • To monitor customer feedback.
  • To collect information and build a database of guests’ (bookers and residents) history.
  • To co-ordinate events happening in-house
  • Ensure to meet the hotels’ customer service standards, in a profitable manner.
  • Provide all information and guidance for the client in order to obtain accurate event specifications.
  • Conduct pre and post event meetings with clients including hosting and showgrounds of the hotel’s venues.
  • Co-ordinate promotions sent to our e-mail database.
  • Participate at the annual Weddings Fair and any other ‘open days’ happening at the hotels’ venues.
  • Issue Event Quotes and follow up accordingly.
  • Produce Event Orders to be distributed to all relevant department heads.
  • Co-ordinate all details for the organization of upcoming events (ex. Welcome boards, personalized menus, table place names, table plans etc.)
  •  Monitor event billing in liaison with the accounts department.
  • Possess a basic knowledge of:  audio/visual equipment operation,  conference and banqueting set-ups, food and beverage know how.
  • Developing new contacts with business suppliers and consolidating with all other bookers.
  • Ensuring that the Hotel’s overall standards are retained.
  • To be aware of and adhere to the department’s and hotel’s policies and procedures.
  • To assist in all aspects of the Hotel operation. 

Requirements:

  • At least have a minimum of 1 year selling/organizing weddings/social events
  • Very well organised and smart in appearance.
  • Be fluent in Maltese, English and another European language
  • Have excellent verbal and written communication skills
  • Working experience and exposure in a hotel and/or F&B environment will be an advantage
  • Computer literacy
  • Excellent knowledge of Opera Sales and Catering will be an advantage
  • Have strong negotiation, communications, inter-personal and presentation skills
  • Be able to work flexible hours including evenings, weekends and public holidays 


Interested candiates are to send their CV to recruitment@axhotelsmalta.com

 

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