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Front Office

Front Office agent

Part Time

Job summary

This a unique opportunity to join the team and professionally excel at the only 5-star hotel in Valletta- Rosselli-AX Privilege. A rear chance to work in a luxury and elegant environment where you will be challenged to learn and develop your skills and through persistence to achieve perfection.   

Responsibilities:

  • Assist in checking arrival rooms and spot checking rooms prior to guests’ arrival
  • Contact arrivals and ensure their satisfaction
  • Ensure that accurate records of wake-up calls, newspapers, guest messages, etc. are maintained
  • Promote the hotel's sales, outlets and in-house facilities
  • Check and monitor any functions taking place at the time
  • Ensure all staff hand-over procedures are carried out at shift change
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly

Requirements:  

  • A warm and engaging personality with high level of confidence and passion for hospitality
  • Exceptional personal presentation and grooming
  • Willing to go the extra mile and be committed to ensure that the guests/clients receive a pleasant, efficient and high level of service
  • Excellent communication skills in English language;another European language will be considered an advantage
  • A minimum of 1 year previous experience in Front of House operations
  • A good standard of education
  • Be computer literate
  • Experience working on a hotel system and knowledge of Opera will be considered an advantage
  • Able to work on his/her own initiative and take decisions when not supervised
  • Willing to work flexible hours including weekends and nights

     Interested candidates are requested to send their CV, together with a covering letter to recruitment@axhotelsmalta.com

  

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