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Front Office

Front Office agent

Full Time

Job summary  

AX Hotels-Sliema properties are looking for a Front Office agent to join their team.  

Responsibilities:

  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints
  • Check-in / Check-out Procedures
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required
  • Keep a good rapport with all Tour Operator couriers and group leaders
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained
  • Promote all Hotel Sales and in-house facilities
  • Check and monitor any functions taking place at the time
  • Ensure all staff hand-over procedures are carried out at shift change and
  • Assist in checking VIP arrival rooms and spot checking rooms prior to guests’ arrival
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly

 Requirements:

  • Leadership skills and an eye for detail
  • Natural flair and confidence to speak to guests 
  • Excellent grooming standards 
  • A good standard of education
  • Fluency in English
  • Computer literate
  • Experience working with a hotel system; knowledge of Opera will be considered as advantage
  • Minimum of 1 year working experience in front of house operations
  • Ability to work on his/her own initiative and take decisions when not supervised
  • Willing to work flexible hours including weekends

Interested candidates are requested to send a CV, together with a covering letter to recruitment@axhotelsmalta.com

 

   

 

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