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Front Office

Front Office Manager

Full Time

Job summary

Oversees and directs all aspects of Front Office Operations which shall include but not be limited to the following: Assistant Front Office Manager, Shift Leader/s, Day/Night Front Office Agents, Porters, Night Auditors.

Responsibilities:

  • Work hand in hand with all other departments, in particular the Sales and the Housekeeping departments and keeping up with any changes
  • Monitors Front Office Agents to ensure guests receive prompt, cordial attention and personal recognition
  • Ensure that repeat guests and other VIP’s receive special attention and recognition
  • Informs other operating departments, notably housekeeping of front office matters, which concern them
  • Conducts under the guidance of the Human Resources Manager such functions as interviewing, orientations, hiring, performance appraisal, counseling, coaching and disciplinary action if necessary to ensure appropriate staffing and productivity
  • Schedules and regularly conducts routine inspections of area under his/her control
  • Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
  • Conducts comprehensive monthly departmental meetings to include a review of procedures and events, which warrant special handling and detailed information

Requirements:

  • Being in Malta and ready to start immediately is a must.
  • A good standard of education, be computer literate, guest-oriented and service-minded
  • Has experience working on Opera hotel system
  • Has previous working experience in Front of House operations
  • Willing and able to work flexible hours including weekends and holidays
  • Ability to manage personnel and meet financial targets
  • Provide optimal customer experience through conflict resolution, creativity and consistently working proactively in delivering high quality results and providing thoughtful and anticipatory service


Interested candidates are requested to send a detailed CV together with a covering letter to recruitment@axhotelsmalta.com

 

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