Front Office

Front Office Shift Leader

Full Time


This role requires a person with an outgoing personality, who is capable
of taking initiative, has leadership skills, good communication skills and must
show dedication towards the job.

The selected candidate is also responsible of putting guest care as a
priority, with every effort should be made to meet guests’ needs with all
comments/complaints being actioned to a high degree of efficiency.


  • Comply
    with all systems and procedures as laid down by the Front Office Manager
  • Ensure
    that all hand-over procedures are carried out efficiently between shift leaders
    and/or; day/night Front Office Agents during shift change and that they carry
    out the daily briefings
  • Compile the departmental work schedules
    and assist the Front Office Manager in the daily running of the department
  • Maximize
    room sales and all other hotel revenue
  • Attend daily briefings and other meetings as required
  • Ensure
    that correct postings of bills and record backups are maintained
  • Be
    familiar with all Sales Promotions and promote in-house activities in all areas
    ensuring staff is briefed on all activities
  • Train,
    support and assist all the Front Office staff by having hands-on approach
  • Assist
    in training of all Front Office staff
  • Co-operate
    with team members / supervisors from all other departments, in particular
    Housekeeping, Food and Beverage Room Service, Maintenance and Front Office


  • A good standard of education
  • Fluency in English and another European language are an asset
  • Has strong leadership skills 
  • Be computer literate
  • Has experience working on the Opera Hotel System
  • Has a minimum of 2 years working experience in Front of House operations
  • Able to take decisions when not supervised
  • Be flexible in working hours


Interested candidates are requested to send a detailed C.V. together with
a covering letter to



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