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Front Office

Night Auditor

Full Time

Job Summary

AX Hotels- Qawra are looking for a Night Auditor to join their Front Office team. The main focus is assuming full control of all areas, ensuring the comfort and well-being of guests, in accordance with agreed performance standards.

Responsibilities:

  • Ensure that late arrivals are checked in correctly, allocated a room and their luggage sent to their room without delay.
  • Ensure that the guests are reminded about breakfast and newspaper orders.
  • Ensure that room service orders are prepared to the required standards, and served promptly and courteously.
  • Ensure that night cleaning staff is carrying the duties set.
  • Rearrange rosters in cases of sickness or absenteeism.
  • Ensure strict security measures are in operation that no unauthorised persons have access to any part of the hotel.
  • Ensure that no unruly behaviour persists and take the appropriate measures if any guest or staff members are unreasonable.
  • Ensure that all areas are properly secured after business is closed.
  • Ensure that all cash and floats are securely locked away.
  • Ensure that kitchens which have been closed down for the night have been checked, and that no equipment is left switched on. 
  • Check all public areas, including cloakrooms, to ensure they have been cleaned and serviced correctly.
  • Ensure that breakfast preparations are on time and that orders for early breakfasts have been affected.
  • Ensure that notice boards have been updated for the coming day’s business.
  • Complete a night report detailing complaints, emergencies, incidences, maintenance or security needs, as well as a summary of action taken.
  • Balance all revenue totals of cash and credits against revenue report.
  • Take over from the evening receptionist, checking and accepting float and takings.
  • Ensure all security incidents, accidents are always logged in a timely manner and brought to the attention of the direct manager.

Requirements:

  • A good standard of education
  • Be computer literate with ECDL qualified
  • Excellent command of the English language
  • Experience working on a hotel system; knowledge of Opera will be considered an asset
  • Able to work on their own initiative and take decisions when not supervised
  • Willing and able to work flexible hours including weekends and holidays
  • 1-3 years of experience in a similar environment
  • Team player

Interested candidates are invited to send a detailed CV to recruitment@axhotelsmalta.com

 

 

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