Reports directly to the Front Office Manager on all Front Office matters. Provides functional assistance and direction to the Front Office operation as assigned.
- To be alert on check in's and to explain outlets and upsell.
become familiar with all work sequences within the Front Office/ Concierge
have a clear knowledge of all room types and room information.
be responsible of handling cash, provide good filing system and maintain
accurate end of shift hand over.
/ relieve Night Audit with their duties when needed.
ensure that telephone answering procedure is adhered to and to know all
tasks pertaining to telephone answering (acceptance and passing on of
telephone calls, faxes, messages, e-mails)
check billing instructions and guest credit for accuracy.
assist the Reservations Manager with any reservations inputting,
correspondence and allocation when needed.
assist in training of any new front office staff.
maintain the supplies and appearance of the reception area in line with
ensure that a sales attitude is adopted and an awareness of sales
opportunities by knowing all outlet information and promotions.
accept and pass on requests of guests to the corresponding departments.
co-operate with team members / supervisors from all other departments, in
particular Housekeeping, and Maintenance.
liaise with the Reservations department regarding special offers.
be flexible in working hours according to the departments requirements.
- Comply with Company Grooming
Standards and Time and Attendance Policies
- Co-operates with the team and members of
management and be supportive and loyal to the company.
be available for guests at all times as a point of contact and responsible
for appropriate treatment of guest complaints, passing on and documenting
maintain regular contact with in-house guests.
convey all feedback thus ensuring increase of customer satisfaction, sales
be familiar with all in house activities and promotions and selling these
to our guests and other clients.
- Demonstrate understanding and
awareness of all policies and procedures relating to Health, Hygiene and
Fire Safety, emergency and evacuation procedures.
- Ensure all security incidents,
accidents are always logged in a timely manner and brought to the
attention of your manager.
- Meets any other request given by the Reservations
Manager or the Operations Manager.
- 1-3 years experience in a similar environment
- Team worker and takes initiative
Interested candidates are requested to send a detailed C.V. together with a covering letter to firstname.lastname@example.org