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Front Office

Night Auditor

Full Time

Job Description

This is a unique opportunity to work in a professional environment; in one of the best 5-star hotels in Malta, which is part of the AX Group Privilege brand. A rare chance to join a talented team in which you will be challenged to learn and develop your skills through persistence to achieve perfection.

Responsibilities:

  • Know the standards and put them into practice in his/her daily work
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints
  • Check-in / Check-out Procedures
  • Contact arrivals and ensure their satisfaction – action any feedback correctly and as per standards required.
  • Keep a good rapport with all Tour Operator couriers and group leaders
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained
  • Promote all Hotel Sales and in-house facilities
  • Check and monitor any functions taking place at the time
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed
  • Assist in checking VIP arrival rooms and spot-checking rooms before guests’ arrival
  • Ensure that full night audit systems procedures are carried out, and all reports are issued and distributed accordingly

Requirements:

  • A good standard of education
  • Fluency in English, another European language, will be considered an advantage.
  • Be computer literate
  • Has experience working on a hotel system; knowledge of Opera will be considered as an advantage.
  • Has previous working experience in Front of House operations
  • Able to work on his/her own initiative and take decisions when not supervised
  • Willing to work flexible hours, including weekends

    Interested candidates are requested to send a detailed C.V. together with a covering letter to recruitment@axhotelsmalta.com           

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