FIND A JOBS
Front Office

Night Manager

Full Time

Job summary

AX Hotels-Sliema properties are looking for a Night Manager to take responsibility for the hotels’ operation during the night.The selected candidate should be self-confident and very well organised professional who portrays an image of efficiency. The ideal candidate must have a guest care as a priority, with every effort should be made to meet guests’ needs with all comments/complaints being actioned to a high degree of efficiency.

Responsibilities:

  • Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints
  • Check-in / Check-out Procedures
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required
  • Keep a good rapport with all Tour Operator couriers and group leaders
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained
  • Promote all Hotel Sales and in-house facilities
  • Check and monitor any functions taking place at the time
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed
  • Assist in checking VIP arrival rooms and spot checking rooms prior to guests’ arrival
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly

Requirements:

  • Leadership skills and an eye for detail
  • Natural flair and confidence to speak to guests 
  • Excellent grooming standards 
  • A good standard of education
  • Fluency in English
  • Computer literate
  • Experience working with a hotel system; knowledge of Opera will be considered as advantage
  • Minimum of 2 years working experience in front of house operations
  • Ability  to work on his/her own initiative and take decisions when not supervised
  • Willing to work flexible hours including weekends

Interested candidates are requested to send a detailed C.V. together with a covering letter,  to recruitment@axhotelsmalta.com

 

We use cookies to give you the best, most relevant experience. Using this website means you're Ok with this. You can change your preference at any time from the Privacy Policy page. Read more

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close