Front Office

Night Manager

Full Time

Job summary

AX Hotels-Sliema properties are looking for a Night Manager to take responsibility for the hotels’ operation during the night.The selected candidate should be self-confident and very well organised professional who portrays an image of efficiency. The ideal candidate must have a guest care as a priority, with every effort should be made to meet guests’ needs with all comments/complaints being actioned to a high degree of efficiency.


  • Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints
  • Check-in / Check-out Procedures
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required
  • Keep a good rapport with all Tour Operator couriers and group leaders
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained
  • Promote all Hotel Sales and in-house facilities
  • Check and monitor any functions taking place at the time
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed
  • Assist in checking VIP arrival rooms and spot checking rooms prior to guests’ arrival
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly


  • Leadership skills and an eye for detail
  • Natural flair and confidence to speak to guests 
  • Excellent grooming standards 
  • A good standard of education
  • Fluency in English
  • Computer literate
  • Experience working with a hotel system; knowledge of Opera will be considered as advantage
  • Minimum of 2 years working experience in front of house operations
  • Ability  to work on his/her own initiative and take decisions when not supervised
  • Willing to work flexible hours including weekends

Interested candidates are requested to send a detailed C.V. together with a covering letter,  to


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