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Front Office

Night Receptionist

Full Time

Job summary 

The selected candidate will be responsible for the hotel operation during the night, meeting guest’s needs with all comments/complaints being actioned to a high degree of efficiency.

Responsibilities:

  • Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints
  • Check-in / Check-out Procedures
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required
  • Keep a good rapport with all Tour Operator couriers and group leaders
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained
  • Promote all Hotel Sales and in-house facilities
  • Check and monitor any functions taking place at the time
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed
  • Assist in checking VIP arrival rooms and spot checking rooms prior to guests’ arrival
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly

Requirements:

  • A good standard of education
  • Fluency in English; another European language will be considered as an advantage
  • Be computer literate
  • Has experience working on a hotel system; knowledge of Opera will be considered as an advantage
  • Has previous working experience in Front of House operations
  • Able to work on his/her own initiative and take decisions when not supervised
  • Willing to work flexible hours including weekends

The selected candidate will be a self-confident and very well organised professional who portrays an image of efficiency. The ideal candidate must have a guest care as a priority, with every effort should be made to meet guests’ needs with all comments/complaints being actioned to a high degree of efficiency.


Interested candidates are requested to send a detailed C.V. together with a covering letter,  to recruitment@axhotelsmalta.com

  

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