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Application Support Specialist

Full Time

Job Summary

AX Group is looking for an Application Support Specialist who will form part of a team and will be responsible for installing, testing and providing support to the company’s applications across all business units.

Responsibilities:

  • Identify recurring application issues and ensure a permanent solution. 
  • Communication with end users, provide end user support and training.
  • Prioritise and manage multiple open cases at one time. 
  • Document existing and new setups, workflows, and procedures. 
  • Liaise with vendors to install and test new releases.
  • Troubleshoots simple to complex issues as reported by end users.
  • Demonstrates initiative and proven follow through skills.
  • Manages workload and prioritize to accomplish tasks within agreed timeframes.
  • Analyzes existing data and metrics to determine trends and performance. 
  • Requirements: 

  • Minimum 1 years’ experience in a similar role.
  • SQL scripting and Server Reporting Services (SSRS).
  • Knowledge of object-oriented and test-driven development concepts.
  • Strong interpersonal and communication skills.
  • Preferred Knowledge and Experience

  • Experience with Therefore Document Management System.
  • Working knowledge of Jira.
  • Experience with web client technologies including HTML, CSS, JavaScript and Prince2 methodologies is a plus.

  • Interested candidates are requested to send a CV, together with a covering letter to recruitment@axgroup.mt   

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