Reservations agent

Full Time

Job description  

The selected candidate will be responsible for recording and processing all reservation inquiries made by phone, fax or e-mail efficiently and accurately, whilst converting inquiries into sales in order to maximize revenue and occupancy.


  • To ensure the accuracy of inputted information into the reservations system
  • To maximize room occupancy and average rate through effective inventory
  • To liaise and collaborate with all departments concerned to ensure a smooth running of the operation
  • To prepare statistical data relating to reservations
  • To handle ‘no shows’ in accordance with the company standards and procedures
  • To process rate schedules and market codes relating to contracts
  • To ensure a systematic and orderly filing system of reservations correspondence and other papers and data
  • To assist in arranging appointment diaries
  • To ensure effective networking and communication with outside bodies in order to inform them of room availability


  • Highly organized as well as to be smart in appearance
  • Excellent verbal and written communication skills
  • An Institute of Tourism Studies (ITS diploma) or similar qualification will be considered as an asset
  • Opera experience and a minimum of one years’ front office and/or reservations experience will be considered as an advantage

We are inviting positive, self-assured and professional persons with a truly approachable manner to apply for this position. You must be a committed and dedicated individual, who takes pride into going above and beyond delivering exceptional-quality service.

 Interested candidates are requested to send a deatiled CV together with a covering letter to


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