Job Summary
At AX Hotels, we believe that exceptional guest experiences begin at the front desk. We are seeking an experienced and passionate Front Office Manager to lead our Front Office team and ensure every guest receives a warm welcome, seamless service, and memorable stay.
This is an exciting opportunity for a hospitality professional with strong leadership skills, a guest-centric mindset, and a proven ability to drive service excellence in a fast-paced hotel environment.
Responsibilities:
- Lead, coach, and inspire the Front Office team to deliver outstanding guest experiences.
- Oversee the day-to-day Front Office operation, ensuring smooth and efficient check-in, check-out, reservations, and guest services processes.
- Maintain high service standards and implement initiatives that continuously enhance guest satisfaction.
- Handle guest feedback, complaints, and service recovery professionally and effectively.
- Develop, train, and mentor team members, fostering a culture of engagement, accountability, and continuous improvement.
- Monitor room inventory, reservations, and occupancy levels to maximise revenue opportunities.
- Work closely with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure a seamless guest journey.
- Ensure compliance with hotel policies, procedures, and operational standards.
- Monitor departmental performance, financial targets, and key operational metrics.
- Stay informed about industry trends and best practices to maintain a competitive and innovative guest experience.
Requirements:
- Minimum 3 years' experience in a Front Office leadership role within the hospitality industry.
- Bachelor’s degree in hospitality management or a related field is considered an asset.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Experience using Property Management Systems (PMS) and Microsoft Office applications.
- Strong organisational, problem-solving, and decision-making capabilities.
- A passion for hospitality and delivering exceptional guest experiences.
- Commercial awareness and the ability to contribute towards departmental financial targets.
- Flexibility to work shifts, weekends, and public holidays as required.
- Currently residing in Malta.
Great benefits
rewarding great talent
Supporting mental wellbeing is part of how we care for our people. We believe a healthy workplace supports both mind and body. Through our partnerships with Paths and Crisis Resolution Malta, team members have access to confidential support from qualified professionals to discuss personal or emotional challenges.
This service is available free of charge and provides a safe, supportive space to seek guidance, with complete confidentiality and independence from the organisation, so you can focus on your wellbeing with confidence and peace of mind.
Being there when it matters most. Through AX Foundation, we support our people during challenging moments, offering assistance when extra help is needed. The Foundation also extends its support to wider community initiatives, reflecting our belief that caring for people goes beyond the workplace and into the communities we are proud to be part of.
All full‑time employees benefit from a basic health insurance plan covering a range of medical services and treatments. You can also choose to upgrade to a more comprehensive plan at a discounted rate, giving you added peace of mind and support in taking care of your health.
Wellbeing matters at AX Group. We support our team members in staying active and balanced through a range of wellbeing benefits. Employees enjoy complimentary access to the hotel gym at AX Sunny Coast Resort & Spa, use of the gym facilities at our Head Office, an €80 annual refund on gym memberships, and exclusive discounts at selected gyms across Malta. Team members can also benefit from special rates on holistic wellness services at V Spa. Together, these benefits are designed to support a healthy, balanced lifestyle alongside your career.
Planning for important life milestones? Through our partnership with Bank of Valletta (BOV), AX Group team members can benefit from preferential banking terms, including favourable interest rates and reduced processing fees on selected services. It’s one of the ways we support our people in planning for the future and managing important financial decisions with greater confidence
Great teams grow through great people. Through our Refer a Friend programme, AX Group employees can recommend talented candidates for open roles across the Group. When your referral joins the team and successfully completes their probation, you’ll receive a one‑time referral bonus as our way of saying thank you.
Developing your career is part of what it means to work at AX Group. Through AX Academy, our people have access to professional training, development programmes and learning opportunities designed to help them build new skills and grow with confidence. Whether you're starting your career through an internship or taking the next step in your profession, we invest in continuous learning across every stage of your journey.
From practical, job specific training to leadership development and ongoing learning, AX Academy supports employees in reaching their potential while building rewarding long term careers in Malta. Because when our people grow, so does our business.
As part of AX Group, our hotels are yours to enjoy. Employees benefit from exclusive accommodation rates across our award‑winning properties, making it easier to plan a staycation or share a memorable getaway with friends and family. It’s our way of letting you experience the hospitality we’re proud to deliver every day.
Every AX team member receives an Employee Card, giving access to exclusive discounts and offers across AX brands and our partner network. From professional services and retail to leisure experiences and more, it’s one of the ways we support our people beyond work and help make everyday life a little easier.
Birthdays are meant to be celebrated. Every year, AX employees receive a special birthday voucher to enjoy at one of our restaurants. From Michelin‑starred dining at Under Grain to bold flavours at TemptAsian or a relaxed meal at Cheeky Monkey, it’s our way of celebrating you and encouraging you to enjoy the dining experiences we’re proud to create – with friends or family.
We know life doesn’t pause for work. Where roles allow, AX Group offers flexible working arrangements to help our people balance their professional and personal commitments. Whether it’s family responsibilities, appointments or everyday errands, flexitime is designed to give you greater control over your time while continuing to contribute and grow at work.
AX Hotels Business Unit
AX Hotels has grown into one of the most distinguished and most successful hotel operators in Malta. Our award-winning hospitality portfolio currently spans seven highly regarded hotels and over 20 food and beverage outlets.
