Going Beyond Expectations: Service Excellence that Matters

/in /by

In today’s fast-paced and highly competitive world, providing a “good” service is no longer enough. Whether it’s a hospitality professional attending to guest requests, a carer paying daily attention to residents’ needs, or a construction employee addressing community demands- all of them go above and beyond expectations, turning everyday interactions into memorable experiences.

Creating such experiences is part of our culture, one that spreads across all industries within AX Group. As part of the Academy CORE learning journey, a series of training courses, combined into one comprehensive Service Excellence Programme, are designed to equip our team members with the skills and techniques to go beyond routine service, developing the mindset and attitude needed to make every interaction meaningful.

The programme is delivered in an engaging atmosphere and covers a variety of topics, from the secrets of making a positive first impression to techniques for handling challenges professionally.

We believe that programmes like this are more than just training sessions. In addition to being customer-focused, they also reflect our company’s commitment to the growth of our people. Employees benefit by improving communication with customers and colleagues, developing empathy and problem-solving skills and enhancing their daily work and career growth.

What sets AX Group apart is our people – their ability to anticipate needs, build genuine connections, and make every guest, client, and colleague feel special. This is where service excellence truly matters!

Would you like to be part of our team and benefit from the training opportunities available at AX Academy? Here’s how:

  1. Explore our current job openings.
  2. Apply for the role that inspires you most.
  3. Go through the interview process.
  4. Secure your dream job and begin a professional journey infused with learning!

 

 

 

Level Up Your Skills: Larissa Escobar’s Journey with AX Academy

/in /by

At AX Academy, we aim to create unique learning opportunities that inspire our employees to take on their next educational challenge. Recently, we spoke with Larissa Escobar, AX Group’s Social Media Executive, who successfully completed the ‘Smart Paid Traffic’ course as part of her professional development. Larissa shared her insights on this experience and explained how she’s applying the knowledge gained in her daily responsibilities.

What motivated you to embark on this learning journey?
To improve my skills, apply them in my daily work, and achieve better results. After working in paid ads and marketing for over 14 years, I know how quickly things change. This learning journey was important because it allowed me to stay up to date and scale my results, something that’s crucial for me to keep doing my best work every day.

What is one key insight or skill you gained from this course that you’re most excited to apply in your role?
The customer journey. It’s a reminder that a marketing campaign is more than just running ads. Before you start, you need a good plan, clear goals and strong offers. You have to truly understand the audience you want to reach.

Once you have that understanding, you can take a potential client on a journey with you. By applying different strategies at different times, you can ensure you’re delivering the best product and service possible, all the way until they become a client. This shows that understanding both your product and your audience is the most important part of the process.

How did this learning experience, supported by AX Academy, inspire or challenge you on your personal growth journey?
This experience was both a challenge and an inspiration. The biggest challenge was finding the time to pause and become a student again. After working for a while, it’s easy to forget how to really focus and learn, so that process itself was a valuable lesson.

The knowledge I gained from experts was truly inspiring. The next challenge is to put it all into practice, and I feel positive about this as I see many opportunities within AX Group to apply what I’ve learned.

I’m grateful for this chance. Having the time to sit down and learn more is definitely beneficial for my career. It’s a great reminder that it’s always important to keep learning, no matter what your job is.

Describe the course in three words: Strategic, Practical, Deep.

 Do you want to be part of our team and benefit from the training opportunities available at AX Academy? Here’s how:

  1. Explore our current job openings.

  2. Apply for the role that inspires you most.

  3. Go through the interview process.

  4. Secure your dream job and begin a professional journey infused with learning!

Keeping our Team Informed: New Health and Safety Training for AX Construction

/in /by

At AX Construction, ensuring our employees are well-informed and proactive about maintaining a safe work environment is a top priority. That’s why we’ve partnered with a reputable training provider to introduce an enhanced health and safety training program for our team. This program combines essential safety knowledge with advanced professional skills.

Our comprehensive training covers a range of topics, from fundamental safety protocols and personal protective equipment to effective practices for a secure workplace. Each session includes practical examples, a clear outline of best practices and pitfalls, interactive group exercises, and engaging discussions. Participants must complete a practical assessment to pass the course, and upon successful completion, they will receive a certificate valid for three years. This certification underscores our dedication to long-term, practical knowledge and continuous improvement.

This upgraded health and safety program is one of the many ways we support our team and uphold our reputation for excellence within the Group.

Interested in joining our team and benefiting from these valuable training opportunities at AX Academy? Here’s how:

  1. Explore our current job openings.
  2. Apply for the position that interests you.
  3. Navigate through our interview process.
  4. Secure your role and embark on a professional journey enriched with ongoing learning!

 

First Aid Certification: Building a Safer Workplace Together

/in /by

At AX Group, we believe that creating a safe and supportive environment begins with empowering our people. As part of our health and safety journey, we offer certified First Aid training to all employees who wish to be part of the cohort of first aiders at the AX Business Centre.

First Aid knowledge is not only a legal requirement but also a vital life skill. Through the certification programme delivered by our trusted partners, participants learn how to respond quickly and confidently to a range of emergencies – from minor injuries to critical incidents. The training covers essential topics such as CPR techniques, wound management, and assistance in cases of choking.

Delivered by accredited trainers, the course combines theoretical knowledge with hands-on practice, ensuring that employees leave feeling confident and prepared to act in emergency situations. Certification is valid for three years, with refresher courses available annually to help keep skills sharp.

By investing in First Aid training, we are strengthening our workplace culture of care, responsibility, and teamwork. It’s just one more way we’re helping every employee contribute to a safer, more confident community.

Do you want to be part of our team and take advantage of the enriching training opportunities available at AX Academy? Follow these steps:

  1. Explore our current job openings.
  2. Apply for the role that inspires you most.
  3. Go through the interview process.
  4. Secure your dream job and and begin a professional journey infused with learning!

 

Welcome to AX Academy

/in /by

Let’s Get Started!

Are you considering employment at AX Group, or are you already a part of our dynamic community and ready to step up your career? If so, welcome to AX Academy! From the moment you arrive, we’re dedicated to supporting your professional development. Whether you’re still at the initial stages of your career journey, or you’re a seasoned professional looking to strengthen your leadership skills or business acumen, we offer a variety of courses and programmes tailored to meet your needs.

Let’s focus on those important first steps that make a lasting impression. You may have heard the saying, “first impressions last”—and we truly believe this. That’s why we prioritise Company Induction sessions, holding them regularly across different sectors of the Group. These sessions ensure every new team member is fully aware of the AX ethos, our values, culture, and expectations from the outset. It’s more than just orientation; it’s about building a strong network of connections from the very start and offering support to colleagues both within your department and across the Group.

If you found yourself nodding along to any of the questions raised in this piece, then we can’t wait to welcome you to AX Group and guide you through the enriching training opportunities available at AX Academy!

What’s the next step?

  1. Explore the available vacancies.
  2. Apply for the role that interests you most.
  3. Complete the interview process.
  4. Secure your ideal position and prepare to embark on a professional journey full of learning and growth!