At AX Group, communication is more than just exchanging words, it’s about truly understanding each other. Whether you work in care, hospitality, construction, or represent a centralised function, every conversation is an opportunity to connect, support, and show genuine interest in another person, helping them feel valued.

Active listening allows us to develop relationships, build trust, strengthen teamwork, and deliver better service. In care environments, it means understanding emotions and responding with empathy. In hospitality, it’s about noticing what is unsaid, anticipating needs and observing the smallest details. In construction, focused listening improves safety, coordination, and teamwork. Within office and administration teams, careful listening strengthens collaboration and helps colleagues understand each other’s challenges and find better solutions together.

Is it possible to develop active listening? Absolutely! Here are some tips to help you advance this skill:

• Be present. Put distractions like your mobile phone or laptop aside and give your full attention to the person you are speaking with.
• Show engagement. Maintain eye contact, nod, and use small verbal affirmations to demonstrate you are fully involved in the conversation.
• Ask questions. Clarify or confirm you’re understanding whenever necessary.
• Pause before replying. Focus on understanding, not just responding.
• Summarise key points. Agree on what was discussed by paraphrasing or summarising the main topics of the conversation.

Practising these simple tips in your daily interactions will not only improve the effectiveness of your communication but also help build stronger relationships within the workplace. It contributes to creating a culture where everyone feels understood, heard, and empowered.

Interested in joining our team and benefiting from these valuable training opportunities at AX Academy? Here’s how:

1. Explore our current job openings.
2. Apply for the position that interests you.
3. Navigate through our interview process.
4. Secure your role and embark on a professional journey enriched with ongoing learning!

Starting something new is always exciting, but it can be quite challengeable to keep the ball rolling. Motivation is key to success in any case – whether you’re learning a new skill, tool, or language.

Here are some ideas on how to stay motivated once the learning has started and the feeling of new beginning is shying away from you.

First of all, connect your learning to a personal goal. Ask yourself, “How will this help me to grow?” Understanding the bigger picture will keep you energised. As one of the Habits by famous Stephen Covey states, “Start with an end in mind”.

Secondly, review your learning plan and break it down into small, manageable steps. Mark your milestones along the way and celebrate small wins as they keep your confidence and focus on the high levels.

Third, revisit your learning plan and try to rotate the learning methods: switch between reading, watching, listening, hands-on practicing. Variety of methods keeps the process fresh avoiding routine. And remember to take 15 minutes breaks after every hour of studies.

Last but not least, be surrounded by the community of like-minded people. Join the study groups, find a mentor, or follow online forums and social media pages – all of these can boost motivation and offer valuable support.

Learning is a journey. Stay curious, alert and patient and enjoy the process!

Interested in joining our team and benefiting from these valuable training opportunities at AX Academy? Here’s how:

1. Explore our current job openings.
2. Apply for the position that interests you.
3. Navigate through our interview process.
4. Secure your role and embark on a professional journey enriched with ongoing learning!