Concierge

Job Summary

We are seeking a reliable Concierge to work at one of AX Group’s newest development -The Verdala Terraces Apartments. You will be working at the main entrance and be the first to meet our residents upon return to their valued homes. Therefore, their first impressions will depend on your friendliness and efficiency. We are looking for a smart and trustworthy individual, who can provide a warm greeting and handle all incoming/outgoing requests. You will be also responsible for the residents’ safety by monitoring the incoming and outgoing flow of people.

Responsibilities:

• Welcome residents upon entrance and assist with luggage, handle mail and sign for any deliveries in their absence.
• Foster close relationship with the residents to understand their needs and provide them with personalised solutions by suggesting activities and facilities offered by the surrounding complexes.
• Act as the point of reference to residents’ guests and assist with information or additional requests.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange transportation and/or other services upon residents’ request, as far as possibly available.
• Assist with move-ins and move-outs, including coordinating with moving companies, as might be required from time to time.
• Respond to complaints and find the appropriate solution, according to the ‘Standard Procedures’ issued by the Company.
• Report and coordinate the buildings’ maintenance with the respective Maintenance Manager.
• Maintain an accurate log of visitors and contractors.
• Conduct regular security patrols of the building and premises.
• Ensure that common areas, such as lobbies, hallways, and elevators, are clean and well-maintained.
• Monitor and manage the use of shared amenities, like gyms and pools.
• Manage resident and visitor parking arrangements.
• Perform any additional duties as required by building management to ensure the smooth operation of the residence.

Requirements:

• Minimum of 5 years of local experience in the hospitality industry, at Front Office operations
• Proficiency in English; knowledge of another language will be considered an asset
• Good level of education
• Computer literate with previous experience in using Microsoft Office suite
• Excellent communication skills
• Courteous, confident and costumer-focused individual able to promptly resolve high-priority issues
• Excellent time management and multi-tasking skills

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