IT Desktop Support Officer

Job Summary

We are seeking a highly skilled and motivated IT Desktop Support Officer to join our dynamic team. The ideal candidate will have a strong technical background coupled with excellent communication skills to provide effective IT support to our internal users. As an IT Support Specialist, you will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring the smooth operation of our IT systems. The successful candidate will report to the IT manager and assists with any ad-hoc duties.

Responsibilities:

• Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines.
• Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures.
• Document technical issues and solutions for future requirements.
• Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory.
• Manage incidents and service requests through JIRA service desk.
• Assist in the evaluation, purchasing and installation of IT hardware and software.
• Provide basic training to end-users when necessary.
• Resolve support requests and escalate when necessary.
• Maintain and update documentation and inventories as required.
• Identify potential changes and system improvements.
• Perform any further duties as may be required by the company from time to time.

Requirements:

• A minimum of 2 years’ experience in a similar role.
• General understanding of network protocols and technologies CompTIA A+ certification or equivalent.
• Working knowledge of Active Directory and Office 365.
• Knowledge of video conferencing an IP Telephony.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Possession of a clean driving licenses and own transport will be considered a plus.
• Being able to work within a team as well as working on own initiative.
• Good command of English.