Front Office Administrator

Job Summary

AX Group is seeking a Front Office Administrator to be the central point of contact at AX Business Centre. Committed to delivering excellence, the Front Office Administrator will provide a welcoming and efficient service to customers. This role includes overseeing office upkeep, supervising the housekeeping team, reporting maintenance issues, and ensuring the building's security.

Responsibilities:

• Greet, welcome, and direct visitors in a professional and courteous manner.
• Notify relevant company personnel upon visitors' arrival.
• Operate the security and telecommunications system efficiently.
• Assist visitors by addressing inquiries or directing them appropriately, following standard telephone procedures.
• Maintain and update employee and department directories to ensure seamless visitor guidance.
• Enforce security protocols by advising on company procedures, monitoring the visitor logbook, and ensuring compliance with sign-in protocols.
• Guide visitors on car park usage and access.
• Maintain a clean and safe reception area in line with Health and Safety regulations.
• Implement environmentally friendly initiatives within the office environment.
• Support team efficiency by documenting and communicating actions, irregularities, and ongoing needs.
• Manage meeting room availability, upkeep, housekeeping needs, and refreshment arrangements.
• Prepare daily housekeeping schedules and conduct spot checks to ensure quality standards.
• Perform any other duties as required by the company from time to time.

Requirements:

• Previous experience in a similar role.
• Excellent written and verbal communication skills in English.
• Strong customer service skills with a professional and approachable demeanour.
• Mature, well-presented, and professional in appearance.
• Ability to multitask, prioritize tasks effectively, and work under pressure.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving skills and keen attention to detail.

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