IT Helpdesk Support Officer

Job Summary

AX Group is currently seeking a highly motivated and skilled IT Helpdesk Support Officer to join our dynamic team. This role presents a fantastic chance for individuals looking to explore long-term career opportunities in Malta with a forward-thinking company that embraces innovative tech and IT solutions.

As an IT Helpdesk Support Officer, you will play a crucial role in providing technical assistance to our employees and ensuring the smooth operation of various technologies used within the organization. This position offers an excellent opportunity to work with a wide range of technologies and collaborate with team members from different business units across the group. If you're looking for IT jobs in Malta that combine growth, collaboration, and innovation, this is it.

Responsibilities:

• Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines.
• Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures.
• Document technical issues and solutions for future requirements.
• Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory.
• Manage incidents and service requests through JIRA service desk.
• Assist in the evaluation, purchasing and installation of IT hardware and software.
• Provide basic training to end-users when necessary.
• Resolve support requests and escalate when necessary.
• Maintain and update documentation and inventories as required.
• Identify potential changes and system improvements.
• To perform any further duties as may be required by the company from time to time.

Requirements:

• A minimum of 2 years’ experience in a similar role.
  
• Working knowledge of Active Directory and Office 365.
• Knowledge of networking and IP Telephony.
• Ability to solving technical problems.
• Being able to work within a team as well as working on own initiative.
• Good command of English.
• Ideally in possession of a Maltese driving license and own car.