Human Resources Manager

Job Summary

We are seeking an experienced Human Resources Manager to oversee all HR operations within our dynamic and fast-paced hotel environment. This role requires a conceptual thinker with outstanding organizational and time management skills, as well as the ability to multitask and adapt quickly to the changing demands of the hospitality industry. The HR Manager will demonstrate excellent decision-making, conflict management, and employee relations skills while supporting the operational needs of the hotel. The ideal candidate will be discrete, proactive, and trustworthy with the ability to manage business information with confidence.

Responsibilities:

• Responsible for the smooth running of the Human Resources department and ensuring all HR processes are well maintained.
• Ensure that all employee records are updated and maintained in a timely manner.
• Oversee payroll operations to ensure accurate and timely processing.
• Monitor departmental rostering and ensure compliance with labour budgets.
• Nurture positive working relationships with departmental managers and staff across all levels.
• Actively participate in processes aimed at improving employee productivity and performance.
• Assess employees’ development needs and drive training initiatives.
• Organize and identify suitable training solutions.
• Conduct annual assessments to evaluate employees’ training and development needs.
• Train and coach managers, supervisors, and other staff members involved in employee development efforts.
• Exemplify and promote the desired culture and philosophies of the organization to all employees.
• Perform duty management tasks according to a predetermined schedule.
• Perform any other assignments or tasks as required by Management.

Requirements:

• Minimum 3 years of experience in a similar role, preferably within a hospitality/hotel environment.
• Certification in HR field and a completed Employment Law course.
• Strong understanding of employee relations, workforce planning, and hospitality operations.
• Fluent in English (both written and spoken).
• Ability to multitask, adapt quickly, and perform efficiently in a fast-paced environment.
• Highly organized, trustworthy, and discrete, with the ability to manage confidential business information.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and Business Intelligence (BI) tools.
• Experience with hotel management software is a plus.

Preferred Qualifications:

• Previous operational hotel experience.
• Additional languages would be an asset.

​