IT Desktop Support Technician

Job Summary

AX Group is looking for an IT Desktop Support Technician. The successful candidate must have strong analytical and organizational skills, ability to multitask and work across a broad range of technologies. The role will involve working in a team and on own initiative as well liaising with team members, within multiple business units, across the group.

Responsibilities:

• Provide 1st level support to all staff as required
• Ensure that work is carried out within agreed service levels and in accordance with the IT department's procedures and guidelines
• Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures
• Document technical issues and solutions for future requirements
• Support and maintain the company's desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT's inventory
• Manage incidents and service requests through JIRA service desk
• Assist in the evaluation, purchasing and installation of IT hardware and software
• Provide basic training to end-users when necessary
• Resolve support requests and escalate when necessary
• Maintain and update documentation and inventories as required
• Identify potential changes and system improvements
• Perform any further duties as may be required by the company from time to time

Requirements:

• A minimum of 2 years experience in a similar role
• General understanding of network protocols and technologies
• CompTIA A+ certification or equivalent
• Working knowledge of Active Directory and Office 365
• Knowledge of video conferencing an IP Telephony
• Ability to solving technical problems
• Being able to work within a team as well as working on own initiative
• Good command of English

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