Assistant Housekeeper

Job Summary

AX Hotels Qawra are looking for an Assistant Housekeeper. The primary responsibilities include assisting in the supervision and work planning and assigning, of all housekeeping employees. The successful candidate will support the Executive Housekeeper in the general day to day operation of the department in reference to practical and organizational workflow while putting guests’ satisfaction as a priority, and meeting their needs according to the company’s procedures and policies.

Responsibilities:

• Assist the Executive Housekeeper with the ordering and maintenance of supplies, uniforms, flower decorations, and window, and carpet cleaning
• Assist the Executive Housekeeper in monitoring and controlling the Housekeeping operation in the areas of revenue expenditure, profitability, and performance against budget
• Assist the Executive Housekeeper in  scheduling work according to room forecast and acknowledges the last-minute changes
• Ensure that guest care is of the utmost importance to all staff, with every effort being made to satisfy guest needs, with all comments/complaints being actioned
• Communicate with other departments to ensure the smooth running of the hotel operation and to be fully aware of special promotions and facilities offered in other areas
• Responsible for the daily checking of hygiene and orderliness and to paying attention to the personal care of the employees
• Be informed about all relevant matters to carry out the job effectively
• Assist the Executive Housekeeper in preparing forecasts and daily reports, data analysis to check and compare sales to anticipate changes
• Assist the Executive Housekeeper in costs control and conserves energy within the department to minimize departmental expenses
• Establish and maintain effective employee relations and interdepartmental relationships
• Liaise closely with the Front Office Manager, Food and Beverage Manager, and Maintenance Manager to maintain and improve the physical standard of the building and its contents
• Assist the Executive Housekeeper in the training, motivation, coaching, and evaluation of the employees and trainees.

Requirements:

• Must be eligible to work in the EU and preferably already residing in Malta
• A minimum of 2 years of experience in a similar role
• Must be fully conversant in the English language
• Must be able to lead a large multicultural team
• An open and approachable manner
• A proactive approach and the ability to anticipate guests' needs
• A proven record of managing and developing a team
• High attention to detail