Internship Program

Internship Summary

The AX Hotels internship program is designed to provide the student with an understanding of the various hospitality functions and hands-on experience. The program includes a rotation within chosen internship department, allowing the student to recognize the main functions of chosen hospitality discipline and to experience the inter-dependencies of various disciplines.

The AX Hotels internship program is comprised of the following areas:

• Food and Beverage
• Kitchen
• Rooms Division (Supervisory)
• Front Office
• Concierge
• Reservations
• Events
• Sales
• Marketing
• Purchasing & Stores
• Accounts
• IT
• Human Resources

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Responsibilities:

• Food and Beverage
  - Greeting and hosting guests
  - A La Carte service
  - Buffet service
  - Function set-ups
  - Room service
  

• Kitchen
  - Food preparation
  - Taking care of section
  - On job shadowing
  - Buffet preparation
  - Buffet service
  

• Rooms Division (Supervisory)
  - Making up and cleaning rooms when needed
  - Supervising the laundry room
  - Supervising the public areas
  - Checking of rooms for upkeep of hotel standards
  - Issuing daily reports
  

• Front Office
  - General administration duties
  - Work on the Opera system
  - Check in procedures
  - Check out procedures
  - Handling telephone calls
  

• Concierge
  - Greeting and welcoming guests on arrival
  - Assisting to guest needs
  - Taking up luggage to the guests’ room
  - Answering the phone
  - Taking care of the lobby (reception) area
  

• Reservations
  - General administration duties
  - Work on the Opera system
  - Inputting reservations data
  - Checking arrivals
  - Checking departures
  

• Events
  - General administration duties
  - Updating client database
  - Research on new contacts
  - Preparation for functions
  - Checking of function set-ups
  

• Sales
  - General administration duties
  - Updating client database
  - Answering the phone and taking messages
  - Sending emails to companies
  - Preparing reports at the end of the day
  

• Marketing
  - General administration duties
  - Typing contracts for Sales; sending them to clients; following up on them for signatures
  - Daily postings of Food and Beverage profiles
  - Checking and handling daily e-mails
  - Assisting in photoshoots
  

• Purchasing & Stores
  - General administration duties
  - Inputting of invoices and requisitions
  - Handling stores & stacking items
  - Incoming & Outgoing records
  - Preparing & Issuing departmental requisitions
  

• Accounts
  - General administration duties
  - Creditor reconciliations
  - Inputting invoices
  - Inventory
  - Compiling lists of companies
  

• IT
  - General administration duties
  - Responding to user requests for service
  - Troubleshooting problems and helping develop solutions
  - Performing minor repairs to equipment
  - Support desktop operating system software

• Human Resources
  - General administration duties
  - Updating personal files
  - Updating employee data base
  - Preparing templates
  - Checking of weekly departmental timesheets and clockings

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Requirements:

• Minimum of 2 to 6 months internship duration (depending on department)
• B1 level of spoken English (Intermediate)
• Candidate must be eligible to work in Malta and must also be available for an interview

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