Internship Program

Internship Summary

The AX Hotels internship program is designed to provide the student with an understanding of the various hospitality functions and hands-on experience. The program includes a rotation within chosen internship department, allowing the student to recognize the main functions of chosen hospitality discipline and to experience the inter-dependencies of various disciplines.

The AX Hotels internship program is comprised of the following areas:

Food and Beverage:

• Kitchen
• Rooms Division (Supervisory)
• Front Office
• Concierge
• Reservations
• Events
• Sales
• Marketing
• Purchasing & Stores
• Accounts
• IT
  
• Human Resources

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Responsibilities:

• Food and Beverage
• Greeting and hosting guests
• La Carte service
• Buffet service
• Function set-ups
• Room service

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Kitchen:

• Food preparation
• Taking care of section
• On job shadowing
• Buffet preparation
• Buffet service

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Rooms Division (Supervisory):

• Making up and cleaning rooms when needed
• Supervising the laundry room
• Supervising the public areas
• Checking of rooms for upkeep of hotel standards
• Issuing daily reports

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Front Office:

• General administration duties
• Work on the Opera system
• Check in procedures
• Check out procedures
• Handling telephone calls

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Concierge:

• Greeting and welcoming guests on arrival
• Assisting to guest needs
• Taking up luggage to the guests’ room
• Answering the phone
• Taking care of the lobby (reception) area

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Reservations:

• General administration duties
• Work on the Opera system
• Inputting reservations data
• Checking arrivals
• Checking departures

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Events:

• General administration duties
• Updating client database
• Research on new contacts
• Preparation for functions
• Checking of function set-ups

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Sales:

• General administration duties
• Updating client database
• Answering the phone and taking messages
• Sending emails to companies
• Preparing reports at the end of the day

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Marketing:

• General administration duties
• Typing contracts for Sales; sending them to clients; following up on them for signatures
• Daily postings of Food and Beverage profiles
• Checking and handling daily e-mails
• Assisting in photoshoots

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Purchasing & Stores:

• General administration duties
• Inputting of invoices and requisitions
• Handling stores & stacking items
• Incoming & Outgoing records
• Preparing & Issuing departmental requisitions

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Accounts:

• General administration duties
• Creditor reconciliations
• Inputting invoices
• Inventory
• Compiling lists of companies

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IT:

• General administration duties
• Responding to user requests for service
• Troubleshooting problems and helping develop solutions
• Performing minor repairs to equipment
• Support desktop operating system software

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Human Resources:

• General administration duties
• Updating personal files
• Updating employee data base
• Preparing templates
• Checking of weekly departmental timesheets and clockings

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Requirements:

• Minimum of 2 to 6 months internship duration (depending on department)
• B1 level of spoken English (Intermediate)
• Candidate must be eligible to work in Malta and must also be available for an interview