Night Manager

Job Summary

AX Hotels Sliema are looking for a Night Manager. The selected candidate will be responsible for the hotel operation during the night, meeting guest’s needs with all comments/complaints being actioned to a high degree of efficiency.

Responsibilities:

• Know the standards and put them into practice in their daily work, thus actively pursuing the hotel’s objectives.
• Be available for guests at all times as a point of contact and handle responsibly all guest complaints
• Check-in / Check-out Procedures
• Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required.
• Keep a good rapport with all Tour Operator couriers and group leaders
• Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained.
• Promote all Hotel Sales and in-house facilities.
• Check and monitor any functions taking place at the time.
• Ensure that all staff follow the hand-over procedures at shift change and that all check and task lists have been completed.
• Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival.
• Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.

Requirements:

• Minimum of 2 years of experience in a Front of House operations; experience in a similar position would be considered an asset.
• A good standard of education
• Fluency in English; another European language will be considered as an advantage.
• Outstanding verbal and written communication skills
• Have an outgoing personality and be smart in appearance.
• Be computer literate.
• Able to work on their own initiative and take decisions when not supervised.
• Able to lead, motivate and monitor a team.
• Willing to work flexible hours including weekends.