Night Manager
Job Posted on 2023-03-26 13:56:24
Job Posted on 2023-03-26 13:56:24
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Job Summary
AX Hotels Sliema are looking for a Night Manager. The selected candidate will be responsible for the hotel operation during the night, meeting guest’s needs with all comments/complaints being actioned to a high degree of efficiency.
Responsibilities:
- Know the standards and put them into practice in their daily work, thus actively pursuing the hotel’s objectives.
- Be available for guests at all times as a point of contact and handle responsibly all guest complaints
- Check-in / Check-out Procedures
- Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required.
- Keep a good rapport with all Tour Operator couriers and group leaders
- Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained.
- Promote all Hotel Sales and in-house facilities.
- Check and monitor any functions taking place at the time.
- Ensure that all staff follow the hand-over procedures at shift change and that all check and task lists have been completed.
- Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival.
- Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.
Requirements:
- Minimum of 2 years of experience in a Front of House operations; experience in a similar position would be considered an asset.
- A good standard of education
- Fluency in English; another European language will be considered as an advantage.
- Outstanding verbal and written communication skills
- Have an outgoing personality and be smart in appearance.
- Be computer literate.
- Able to work on their own initiative and take decisions when not supervised.
- Able to lead, motivate and monitor a team.
- Willing to work flexible hours including weekends.
Apply Now
Interested candidates are invited to send a CV, together with a covering letter to recruitment@axgroup.mt
Interested candidates are invited to send a CV, together with a covering letter to recruitment@axgroup.mt
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