Night Receptionist

Job Summary

Join our team at AX Hotels Valletta properties – The Saint John and Rosselli AX Privilege boutique Hotels. We are currently seeking a dedicated and motivated Night Receptionist to play a vital role in our operations.

This is a unique opportunity to work in a professional environment; in one of the best 5-star hotels in Malta, which is part of the AX Group Privilege brand. A rare chance to join a talented team in which you will be challenged to learn and develop your skills through persistence to achieve perfection.

Responsibilities:

• Understanding and consistently implementing our high standards in your daily work.
• Always being available to our guests as a point of contact and sharing responsibility for addressing and documenting guest complaints.
• Handling check-in and check-out procedures efficiently.
• Welcoming arriving guests and ensuring their satisfaction by promptly addressing any feedback in line with our standards.
• Establishing and maintaining positive relationships with Tour Operator couriers and group leaders.
• Maintaining accurate records of wake-up calls, newspaper requests, guest messages, and faxes.
• Actively promoting our hotel's sales and in-house facilities.
• Monitoring and assisting with any ongoing functions.
• Ensuring that staff hand-over procedures are executed during shift changes, and all checklists and tasks are completed.
• Assisting in the inspection of VIP arrival rooms and conducting spot-checks of rooms before guests' arrival.

Requirements:

• Possess a strong educational background.
• Fluent in English; knowledge of an additional European language is considered advantageous.
• Proficient in computer usage.
• Previous experience with hotel management systems.
• Prior experience in Front of House operations.
• Capable of working independently and making decisions when not supervised.
• Willingness to work flexible hours, including weekends.