Night Receptionist
Job Posted on 2023-12-07 06:56:31
Job Posted on 2023-12-07 06:56:31
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Job Summary
Join our team at AX Hotels Valletta properties – The Saint John and Rosselli AX Privilege boutique Hotels. We are currently seeking a dedicated and motivated Night Receptionist to play a vital role in our operations.
This is a unique opportunity to work in a professional environment; in one of the best 5-star hotels in Malta, which is part of the AX Group Privilege brand. A rare chance to join a talented team in which you will be challenged to learn and develop your skills through persistence to achieve perfection.
Responsibilities:
- Understanding and consistently implementing our high standards in your daily work.
- Always being available to our guests as a point of contact and sharing responsibility for addressing and documenting guest complaints.
- Handling check-in and check-out procedures efficiently.
- Welcoming arriving guests and ensuring their satisfaction by promptly addressing any feedback in line with our standards.
- Establishing and maintaining positive relationships with Tour Operator couriers and group leaders.
- Maintaining accurate records of wake-up calls, newspaper requests, guest messages, and faxes.
- Actively promoting our hotel's sales and in-house facilities.
- Monitoring and assisting with any ongoing functions.
- Ensuring that staff hand-over procedures are executed during shift changes, and all checklists and tasks are completed.
- Assisting in the inspection of VIP arrival rooms and conducting spot-checks of rooms before guests' arrival.
Requirements:
- Possess a strong educational background.
- Fluent in English; knowledge of an additional European language is considered advantageous.
- Proficient in computer usage.
- Previous experience with hotel management systems.
- Prior experience in Front of House operations.
- Capable of working independently and making decisions when not supervised.
- Willingness to work flexible hours, including weekends.