Concierge

Job Summary

AX The Palace is looking for Concierge to join their team. The chosen candidate will serve as a key point of contact for all guests, including VIP guests, throughout their stay at the hotel, and provide a courteous, professional, efficient, flexible and personalized service at all times.

Responsibilities:

• Efficiently answer incoming calls in accordance with the hotel's operating standards, ensuring a courteous and helpful demeanor at all times.
• Direct calls to the appropriate departments or individuals, providing accurate and prompt information as needed.
• Assist guests with making restaurant reservations and handle other food and beverage-related inquiries. Ensure bookings are properly recorded and communicated to the respective outlets.
• Attend to in-house guest requests promptly and professionally, ensuring their needs and preferences are met to enhance their stay.
• Strictly adhere to all Front Office Standard Operating Procedures (SOPs), maintaining a high level of efficiency and professionalism.

Requirements:

• A strong commitment to providing exceptional customer service and ensuring guest satisfaction.
• Possess clear speech and an engaging tone of voice, with an excellent command of the English language.
• Proficiency in Italian is preferred, and knowledge of additional languages is an asset.
• Demonstrate outstanding verbal and written communication skills to interact effectively with guests and colleagues.
• Experienced with computer applications and software relevant to the role.
• Highly organized, self-confident, and able to multitask efficiently in a fast-paced environment.
• Previous experience in a Front Office role within a hotel is a valuable asset.
• A valid Maltese driving license is required for this position.