Concierge / Butler
Job Posted on 2023-12-07 05:57:04
Job Posted on 2023-12-07 05:57:04
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Job Summary
Rosselli AX Privilege is looking for a Concierge / Butler. The chosen candidate will serve as a key point of contact for all guests, including VIP guests, throughout their stay at the hotel, and provide a courteous, professional, efficient, flexible and personalized service at all times.
Responsibilities:
- Take care of all VIP and non-VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
- Ensure long-staying / special-attention / occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests.
- Conduct the in-room check-in process in a fast and efficient manner, following all the standards and assisting the guests with their luggage delivery.
- Take care of the guests' requests and liaise with respective departments: laundry, wakeup call, concierge, and any special requests.
- Assist with any plans or arrangements the guest intends to make during their stay.
- Serve the guests in a calm, discrete, and courteous manner, respecting timing standards.
- Support the other departments such as Front Desk, Housekeeping, and Room service with their duties.
- Serve welcome drinks and escort the guests to their assigned rooms.
- Maintain cleanliness of work areas, picks-up trays, and clean tables as needed to ensure a clean lobby and lounge as well as the public areas throughout the day.
Requirements:
- Positive attitude with excellent grooming standards
- Excellent communication skills and ability to hold a conversation with the guests in a natural and spontaneous manner.
- Flexibility to respond to a variety of different work situations and ability to work on their own.
- Excellent understanding of dedication and priority.
- Computer literate.
- Secondary level of education.
- Fluent in the English Language.
- Have an eye for detail.
- Minimum one year’s experience at a similar level at a 5-star or full-service hotel.