Concierge / Butler

Job Summary

Rosselli AX Privilege is looking for a Concierge / Butler. The chosen candidate will serve as a key point of contact for all guests, including VIP guests, throughout their stay at the hotel, and provide a courteous, professional, efficient, flexible and personalized service at all times.

Responsibilities:

• Take care of all VIP and non-VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
• Ensure long-staying / special-attention / occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests.
• Conduct the in-room check-in process in a fast and efficient manner, following all the standards and assisting the guests with their luggage delivery.
• Take care of the guests' requests and liaise with respective departments: laundry, wakeup call, concierge, and any special requests.
• Assist with any plans or arrangements the guest intends to make during their stay.
• Serve the guests in a calm, discrete, and courteous manner, respecting timing standards.
• Support the other departments such as Front Desk, Housekeeping, and Room service with their duties.
• Serve welcome drinks and escort the guests to their assigned rooms.
• Maintain cleanliness of work areas, picks-up trays, and clean tables as needed to ensure a clean lobby and lounge as well as the public areas throughout the day.

Requirements:

• Positive attitude with excellent grooming standards
• Excellent communication skills and ability to hold a conversation with the guests in a natural and spontaneous manner.
• Flexibility to respond to a variety of different work situations and ability to work on their own.
• Excellent understanding of dedication and priority.
• Computer literate.
• Secondary level of education.
• Fluent in the English Language.
• Have an eye for detail.
• Minimum one year’s experience at a similar level at a 5-star or full-service hotel.