Food and Beverage Operative
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Job Summary
Our Michelin Bib Gourmand restaurant, Grain Street in Merchant Street Valletta, Malta is currently looking for a talented, passionate, and committed Food and Beverage Operative to join the group, and provide excellent customer service, ensure guest satisfaction, and contribute to the smooth operation of the restaurant.
Responsibilities:
- Assist guests with menu selections, offering recommendations and answering questions about the menu.
- Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
- Check on guests throughout their meal to ensure they are enjoying their dining experience and address any issues or requests.
- Handle guest complaints or concerns with professionalism and work to resolve them promptly.
- Ensure all table settings are neat and complete with the necessary utensils, napkins, and condiments.
- Support Restaurant Operations.
- Upsell and Promote Menu Items.
- Promote daily specials, new menu items, and seasonal offerings to enhance guest experience and increase sales.
- Ensure compliance with restaurant policies and local regulations regarding alcohol service and food safety.
- Handle cash, credit card transactions, and any other forms of payment securely and responsibly.
- Continuously develop knowledge of the menu, including ingredients, preparation methods, and potential allergens.
- Attend training sessions and staff meetings to stay updated on restaurant policies and improve service skills.
Requirements:
- Minimum of 1 year of experience in Food and Beverage operations
- Fluency in English language
- Excellent communication skills
- Guest-oriented and service-minded
- Excellent organizational and prioritization skills, attention to detail, and problem-solving skills
- Must be a mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills
- Ability to work under pressure.
- Must be flexible in working hours, including weekends, evenings and holidays
- Working knowledge of POS software programs
- Currently residing in Malta