Food and Beverage Operative

Job Summary

Our Michelin Bib Gourmand restaurant, Grain Street in Merchant Street Valletta, Malta is currently looking for a talented, passionate, and committed Food and Beverage Operative to join the group, and provide excellent customer service, ensure guest satisfaction, and contribute to the smooth operation of the restaurant.

Responsibilities:

• Assist guests with menu selections, offering recommendations and answering questions about the menu.
• Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
• Check on guests throughout their meal to ensure they are enjoying their dining experience and address any issues or requests.
• Handle guest complaints or concerns with professionalism and work to resolve them promptly.
• Ensure all table settings are neat and complete with the necessary utensils, napkins, and condiments.
• Support Restaurant Operations.
• Upsell and Promote Menu Items.
• Promote daily specials, new menu items, and seasonal offerings to enhance guest experience and increase sales.
• Ensure compliance with restaurant policies and local regulations regarding alcohol service and food safety.
• Handle cash, credit card transactions, and any other forms of payment securely and responsibly.
• Continuously develop knowledge of the menu, including ingredients, preparation methods, and potential allergens.
• Attend training sessions and staff meetings to stay updated on restaurant policies and improve service skills.

​Requirements:

• Minimum of 1 year of experience in Food and Beverage operations
• Fluency in English language
• Excellent communication skills
• Guest-oriented and service-minded
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills
• Must be a mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills
• Ability to work under pressure.
• Must be flexible in working hours, including weekends, evenings and holidays
• Working knowledge of POS software programs
• Currently residing in Malta