Front Office Agent

Job Summary

We are seeking a detail-oriented and customer-focused Front Office Agent to join our team at AX The Palace, a five-star hotel located in Sliema. This role presents a fantastic opportunity for individuals interested in career jobs in Malta within the hospitality sector. Successful candidates for this sought-after hotel vacancy in Malta will be the first point of contact for our guests, creating lasting impressions through warm welcomes and professional service.

Whether you’re an experienced hotel receptionist or looking to take the next step in your hospitality journey, this job promises plenty of opportunities for career progression. You will handle guest inquiries, reservations, and administrative tasks, while promoting a positive work environment that encourages professionalism and attention to detail.

Responsibilities:

• Handle guest check-in and check-out procedures efficiently, ensuring a smooth and pleasant experience for all guests.
• Keep the reception area clean, organised, and welcoming. Ensure that all necessary supplies and equipment are available and well-maintained.
• Adhere to established protocols for reception duties to ensure consistency and efficiency in guest service and room management.
• Regularly inspect the reception area and lobby to ensure they are tidy, well-organised, and inviting for guests.
• Provide information and assistance regarding hotel services, amenities, and local attractions, creating a personalised and enjoyable experience for guests.
• Notify relevant departments promptly about any issues or maintenance needs related to guest rooms or reception areas.
• Adhere to health, safety, and sanitation regulations, including handling guest information with confidentiality and following privacy standards.
• Respond to guest requests and concerns courteously and promptly, aiming to enhance their overall experience and satisfaction.
• Keep track of guest feedback and service performance, suggesting and implementing improvements to maintain high standards of guest service.

Requirements:

• A minimum of 2 years' experience in a similar position
• Experience in a similar role within a 5-star hotel environment and/or a Forbes Travel Guide-rated establishment would be an advantage.
• Fluency in English; additional languages are considered an asset.
• Proficiency in using office equipment and reservations systems.
• Strong communication skills, both written and verbal.
• Ability to handle guest inquiries and resolve issues efficiently.
• A friendly, professional demeanour with a focus on guest satisfaction.