Operations Manager

Job Summary

We are seeking an experienced, results-driven Operations Manager to join our dynamic team. This is a pivotal role that offers a unique opportunity to oversee and enhance the operational efficiency of our business while leading a dedicated team towards achieving organizational goals.

Responsibilities:

• Oversee the smooth daily front of house operations and inspection of all areas
• Ensure exceptional guest service standards are maintained across all touchpoints.
• Supervise housekeeping, maintenance and support departments to ensure cleanliness,
• functionality and operational efficiency.
• Coordinate interdepartmental communication to maintain seamless hotel operations.
• Oversee F&B service and logistics, ensuring timely delivery, setup, and stock replenishment for
• restaurants, bars, events, and in-room dining.
• Collaborate with F&B management to align service delivery, menu execution, and guest
• satisfaction targets.
• Monitor inventory levels and waste control in line with sustainability and profitability goals.
• Supervise the Purchasing department, ensuring effective procurement practices, cost control, and supplier performance.
• Approve purchase requests and monitor stock levels to maintain operational readiness without
• overstocking.
• Ensure procurement aligns with sustainability and ethical sourcing policies.
• Oversee compliance with Health & Safety, Fire legislation and hotel policies.
• Ensure that HACCP procedures are fully implemented and maintained in all relevant areas.
• Monitor and report on KPIs related to guest satisfaction, operational efficiency, cost control, and compliance.
• Identify opportunities for process improvement and drive continuous improvement initiatives.
• Assist the Hotel Manager with strategic planning and implementation of operational goals.

Requirements:

• Degree or diploma in Hotel Management, Hospitality, or a related field.
• Minimum 5 years of experience in a supervisory or managerial F&B role, preferably in a 4 or 5 star hotel.
• Strong leadership and team management skills.
• Excellent knowledge of F&B operations and service standards.
• Exceptional communication and interpersonal skills.
• Problem-solving ability and attention to detail.
• Proficiency in hospitality management software.

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