Operations Manager

Job Summary

We are seeking a highly organized and results driven Operations Manager to oversee the daily activities across our village. The ideal candidate will ensure operational efficiency and streamlined processes.

The HTG village Operations Manager will oversee the day-to-day operations of the village to ensure the highest standards of guest satisfaction, operational efficiency, and profitability. This role involves managing departments such as Front Office, Housekeeping, Food & Beverage, Kitchen, Events and Security, ensuring all functions work together to provide seamless guest service and meet business goals.

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Responsibilities:

• Supervise and coordinate the activities of all operational departments.
• Ensure smooth daily operations across all responsible departments.
• Monitor guest feedback and implement service improvements.
• Assist in the development and implementation of standard operating procedures (SOPs).
• Oversee staff scheduling, training, and performance evaluation, time and attendance and payroll budgets.
• Work closely with the General Manager/ Assistant General manager to execute strategies and business plans.
• Manage operational budgets, control costs, and optimize profitability and productivity.
• Ensure compliance with health, safety, licensing, and legal regulations.
• Handle guest complaints professionally and ensure customer satisfaction.
• Maintain high standards of cleanliness, safety, and guest service throughout the village.
• Liaising with Sales to ensure smooth daily operation with bookings and admissions.
• Duty management roster.
• Identify business and revenue opportunities
• Implementation of cost savings measures
• Enhance productivity and efficiency throughout the responsible departments
• Participate in the duty management roster

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Requirements:

• Minimum 3–5 years of hotel/operational management.
• Strong leadership and interpersonal skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficient management software and MS Office.
• Ability to work flexible hours, including weekends and holidays.
• Good level of written and spoken English is essential.
• Familiarity with revenue management, budgeting and expenditure.
• Previous experience in a hotel environment is desirable.
• Be a people's person
• Pro active approach to change management

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