Front Office Manager

Job Summary

We are seeking a friendly, organized, and experienced Front Office Manager to lead our hotel’s front desk team in Malta. This is a great opportunity for individuals looking to grow their career in hospitality and be part of a dynamic, service-focused environment. In this role, you will ensure that every guest enjoys a smooth and welcoming experience from check-in to check-out.

If you're passionate about guest service and leadership and are exploring jobs in Malta within the hospitality sector, we’d love to hear from you.

Responsibilities:

• Supervise and manage all front office operations, including reception, guest services, and concierge
• Ensure efficient check-in and check-out procedures while maintaining a high level of customer service
• Address guest complaints and resolve issues promptly and professionally
• Monitor and manage room availability, occupancy, and rates in coordination with the reservations team
• Lead, train, and motivate front office and concierge staff; schedule shifts and delegate tasks effectively
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth day-to-day operations
• Maintain and enforce all Standard Operating Procedures, including Forbes standards
• Ensure compliance with health, safety, and company policies
• Oversee cash handling procedures, billing accuracy, and guest folio management

Requirements:

• Minimum of 2 years’ experience in a managerial or supervisory role within the Front Office in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving skills and a customer-centric approach
• Proficient in hotel management systems
• Fluent in English; additional languages are an advantage
• Degree or diploma in Hospitality Management or a related field preferred
• Flexibility to work varied shifts, including weekends and holidays
• Strong leadership qualities with the ability to manage and motivate a diverse team

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