Assistant Housekeeping Manager

Job Summary

We are seeking to recruit an Assistant Housekeeping Manager to help lead our dedicated housekeeping team. In this role, you will support the Housekeeping Manager in maintaining the highest standards of cleanliness, organisation, and service throughout the hotel.

Responsibilities:

• Support the Housekeeping Manager in overseeing daily operations across guest rooms, suites and public areas, ensuring they consistently meet Forbes and brand quality standards.
• Be responsible for the general day-to-day operation of the housekeeping department, ensuring practical and organisational workflow runs efficiently.
• Conduct regular staff training sessions, including Forbes service expectations, cleaning techniques, room presentation and guest interaction skills, amongst others.
• Mentor, coach and motivate the housekeeping team to deliver consistent five-star service, recognising achievements and addressing areas for improvement.
• Carry out detailed room and public area inspections to maintain the highest cleanliness and presentation levels.
• Assist with developing and updating SOPs.
• Coordinate staff schedules, assign tasks and monitor performance to maximise productivity.
• Be responsible for ordering and maintaining supplies, ensuring stock levels are controlled and stored properly.
• Control costs and conserve energy within the department to minimise expenses without compromising service quality.
• Maintain accurate records of training, inspections and quality control checks.
• Ensure all cleaning and service activities adhere to health & safety and hygiene regulations.
• Report any maintenance issues, deficiencies in guest rooms or public areas and all out-of-order equipment to the Maintenance department promptly.
• Respond swiftly to guest requests and concerns, ensuring personalised and professional resolutions.
• Collaborate with other hotel departments to ensure smooth daily operations and seamless guest experiences.

Requirements:

• Previous experience in a supervisory or assistant management role within a hotel housekeeping department.
• Strong leadership and interpersonal skills, with the ability to motivate and guide a team.
• Excellent command of English, both written and spoken.
• Proficiency in Microsoft Office Suite.
• Exceptional organizational skills and strong attention to detail.
• Experience with housekeeping or hotel management systems (advantageous).
• Flexibility to work various shifts, including weekends and holidays.
• Commitment to delivering outstanding guest service and maintaining high standards.
• Knowledge of gardening, cleaning products, and cleaning machinery.