Front Office Agent

Job Summary

This is a unique opportunity to join one of Malta’s finest 5-star hotels, proudly part of the AX Group Privilege brand. We are seeking a motivated and professional individual to join our talented front-of-house team. This role offers an excellent chance to develop your hospitality career in a dynamic, high-standard environment where you will be challenged to learn, grow, and strive for perfection.

Responsibilities:

• Demonstrate in-depth knowledge of hotel standards and apply them consistently in daily operations.
• Serve as a primary point of contact for guests, ensuring prompt and professional handling of requests and complaints, while documenting all relevant details.
• Manage check-in and check-out procedures efficiently and in line with company standards.
• Contact arriving guests, ensuring their satisfaction and taking appropriate action on any feedback received.
• Maintain strong relationships with tour operator couriers and group leaders.
• Accurately record wake-up calls, newspapers, guest messages, and faxes.
• Promote hotel sales initiatives and all in-house facilities to guests.
• Monitor and assist with functions and events taking place in the hotel.
• Ensure smooth shift transitions through proper handover procedures and completion of all checklists and task lists.
• Assist in checking VIP arrival rooms and conduct spot checks prior to guest arrivals.

Requirements:

• A good standard of education.
• Minimum 1 year of experience in a similar role within a 4-star or 5-star hotel environment.
• Fluency in English; proficiency in another European language will be considered an asset.
• Strong computer literacy and experience using hotel management systems.
• Proven experience in Front of House operations.
• Ability to work independently and make sound decisions when unsupervised.
• Flexibility to work varied hours, including weekends and public holidays.