Maintenance Supervisor

Job Summary

We are seeking a reliable and proactive Maintenance Supervisor to oversee the daily operations of our hotel's maintenance department. In this role, you will ensure all facilities, equipment, and systems are well-maintained, safe, and operating efficiently. Your expertise will contribute directly to delivering a seamless and exceptional experience for our guests while supporting a smooth, high-quality hotel operation.

Responsibilities

• To ensure a safe, well-maintained hotel where everything functions as it should and where all maintenance and power costs are within budgeted controls.
• To ensure efficient preventative maintenance procedures at all times, and a quick reaction to maintenance requirements from guests and staff.
• Ensures effective security and controls within the department, to ensure purchases and their storage are in compliance with company policy.
• Maintains and enforces the hotel's protection and energy saving policies.
• Ensures a continual flow of water and power at the most economical level and monitors consumption levels compared to budgets and recommends methods for effecting savings.
• Ensures that technical drawings, certificates and records are current and properly filed.
• Leads by example, stressing attention to detail, a high standard of finish, attentive and personal service to guests, sales awareness and personal initiative.
• Co-operates and co-ordinates with all other departments especially housekeeping, front of house and food and beverage, ensures that all maintenance requirements are treated promptly and to correct standards.
• Ensures that the building plant and equipment are maintained to their full life expectancy.
• Establishes service quality standards for the department, which accurately reflect what happens in the day to day work situations.
• Guides the maintenance staff into a highly skilled and flexible team in which each individual member is well trained, properly managed and highly motivated.
• Ensures total safety at the place of work where all maintenance matters are concerned, particularly during repairs, and after modifications are carried out.
• Be aware and involved in the fire evacuation and security procedures, and ensures that firefighting and any other emergency equipment is periodically checked and maintained in good working order.
• Maintains a good working relationship with all Managers and Heads of Departments.
• Comply with Company Grooming Standards.
• Comply with Time and Attendance Policies.
• Actively participate in training and development programs and maximize opportunities for self-development.
• Demonstrate service attributes in accordance with industry expectations and company standards including:

- maintain a high level of knowledge which affects the guest experience

- demonstrating a ‘service’ attitude

- taking appropriate action to resolve guest complaints

• Demonstrate understanding and awareness of all policies and procedures relating to Health and Hygiene
• Ensure all security incidents, accidents are always logged in a timely manner and brought to the attention of your manager.
• Co-operates with the team and members of management and be supportive and loyal to the company.
• Meets any other request given by the Hotel Manager, Operations Manager or the General Manager.

Requirements

• Fluent in spoken English
• Excellent communication skills
• Basic IT skills
• Capable to work on his/her own initiative
• Excellent grooming standards
• Previous experience in a similar maintenance role
• Excellent organizational skills and has a service-oriented attitude.
• Ability to work independently and efficiently in a fast-paced environment.
• Able to perform manual tasks, including lifting and moving items.
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Minimum 2 years’ experience in a similar role

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