Operations Manager - Food and Beverage

Job Summary

The Operations Manager oversees the short- and long-term planning for all food and beverage operations at AX Hotels Qawra. The successful candidate will be responsible for the management of front- and back-of-house operations to achieve customer satisfaction and quality service while meeting and exceeding financial goals following a detailed forecast for planning and managing all good and Beverage orders, staff and finance. The goal is to maximise sales and revenue through customer satisfaction and employee engagement.​

Responsibilities: 

• Manage all day-to-day and Food and Beverage Operations with budgeted guidelines and to the highest standard 
• Preserve excellent levels of internal and external customer service
  
• Identify customers' needs and responds proactively to all their concerns 
• Lead the F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPIs, schedules, policies and procedures
• Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork
• Comply with all health and safety regulations
• Report to the management regarding sales results and productivity. Develop a business plan, financial budget and operational plans
• Create and execute career development plans for managers, supervisors and high performing employees within his remit
• Drive service quality and customer satisfaction 
  
• Manage compliance with food and beverage and hygiene policies and procedures 
• Oversee and manage the outlets' profit and loss by reaching monthly budgeted targets

 Requirements: 

• Excellent communication and leadership skills
• Guest-oriented and service-minded
• Excellent organisation and prioritisation skills, attention to detail, and problem-solving skills
• Must be a mature, pleasant, courteous, cooperative and enthusiastic team player who displays good human relations skills
• Minimum of 4 years experience in a managerial role within a multi-outlet, high volume operation
• Proven track record of leading a large team
• Working knowledge of various computer software programs ( MS Office, Restaurant Management Software, POS)
• Ability to spot and resolve problems efficiently
  
• Culinary school diploma or degree in food service management or related field 
• Must be flexible in working hours, including weekends, evenings and holidays
• Ability to work under pressure and meet financial targets 
• Up to date with food and beverage trends and best practises