Progression in the Workplace

At AX Group, progression is more than a possibility—it is a supported journey. With tailored training, internal promotion opportunities, and a culture of continuous learning, we’re committed to helping our team members grow and succeed. We find this to be essential for both individual growth and organisational success; but don’t take our word for it, here are a few words from two of our employees at AX Hotels Qawra.  

Anmol Kohli, Front Office Agent at AX Sunny Coast Hotel

After completing his Bachelor’s degree in Hotel Management in India and gaining two years of experience at Burj Khalifa, one of the most renowned tourist attractions in Dubai, UAE, Anmol pursued his dream of working in Europe, joining the Security department of AX Hotels Qawra.  He later transitioned to his position as  a Front Office Agent, aligning better with his personal goals and interests. Anmol shares how the support received from his direct manager and HR was instrumental for his career progression and highlights how the interaction with diverse guests’ stories and challenges makes his role even more interesting and dynamic. “As a Front Office agent, I am responsible for managing inquiries, resolving issues promptly, and multitask efficiently. With the support given from my peers, together with the opportunities to enhance my communication and organisational skills, I successfully manage to navigate challenges and ensure a positive guest experience.  

“Working hard is essential, but by seeking constructive feedback, embracing continuous learning and striving for growth, goals can be reached”, he positively asserts.  

Farhan Amin Jan – Housekeeping Supervisor at AX ODYCY Hotel 

Farhan Amin Jan, Senior Supervisor in the Housekeeping department at AX ODYCY Hotel in Qawra, has over 9 years of experience in managing hotel housekeeping operations. Known for his professionalism, vigor, and efficiency, Farhan is committed to contributing to his team, continuously learning, and enhancing his skills in guest service, customer relationship management, decision-making, and team building, to achieve new heights in his career. 

“In my first role as Room Attendant, I gained valuable experience, interacted with new people, and faced my first challenges in an unfamiliar environment, marking the beginning of my career growth journey.” Farhan shares. Through dedication, hard work with the right support from management and colleagues, he honed on his skills, observed new practices, and pursued opportunities for advancement. Within a year, his commitment and loyalty led to his promotion to a Team Leader which over time due to his consistent excellent performance and dedication provided a route to further promotions, eventually reaching the Senior Supervisory level across various chain properties.  

Farhan shares that “there are no secrets to success, it is the result of preparation, hard work and the will to learn from setbacks, turning them into opportunities for growth.  Network with other professionals. Be professional, patient, and persistent.”