Night Receptionist
Job Posted on 2024-05-02 01:57:10
Job Posted on 2024-05-02 01:57:10
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Job Summary
Are you a night owl with a passion for hospitality and a knack for providing exceptional service? AX The Victoria is currently seeking a dedicated Night Receptionist to join our team and be the friendly face that greets our guests during the night shift. The successful candidate will be a self-confident, very well-organized professional who portrays an image of efficiency and has guest care as a priority.
Responsibilities:
- Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives
- Be available for guests at all times as a point of contact and responsible for appropriate treatment of guest complaints, passing on and documenting such complaints
- Check-in / Check-out Procedures
- Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required
- Keep a good rapport with all Tour Operator couriers and group leaders
- Ensure that accurate records of wake-up calls, newspapers, guest messages, and faxes are maintained
- Promote all Hotel Sales and in-house facilities
- Check and monitor any functions taking place at the time
- Ensure all staff hand-over procedures are carried out at shift change and that all check and task lists have been completed
- Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival
- Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly
Requirements:
- A good standard of education; hospitality qualification will be considered an asset
- Previous experience in a similar role, or Front of House operations
- Fluency in English; another European language will be considered an advantage
- Excellent grooming standards
- Computer literate
- Ability to work on their own initiative and take decisions when not supervised
- Willing to work flexible hours including weekends
- Only candidates who are already residing in Malta will be considered for this role.